Group booking, including myself

  Booking 
  Logging in 
  Event availability 
  Delegate fee / payment 
  Cancellation and refunds 
  Error message 

Booking

Q: Can I make multiple bookings?
A:
Yes, our booking system allows you to book as many places as you wish provided they are available. Simply log in and select the booking you wish to make and the number of places you wish to book. You then have three minutes to complete your booking.

Q: I want to book a place for myself and someone else?
A:
You will need to log in with your own details. Once logged in, select booking for ‘myself and others’, and enter the number of places you wish to book. You will then be viewed by the booking system as a booker and a delegate. Please ensure you have all the delegates email addresses.

Q: What if a delegate is not registered with us?
A:
Log in to our booking system. When adding a delegate we don't know, you will need the following information about them:

  Full name
  Job title
  Email address
  Dietary requirements

Q: What information do I need to make a booking?
A: 
Before making a booking, you will need the email address of all delegates attending. To receive any member or trainer discounts, you will need to use the delegate email address of our contact. You will also need a credit or debit card.

Q: What information will I receive upon completion of my booking?
A:
As the booker, you will receive a confirmation email from WorldPay and a booking confirmation for us, with a receipt attached.

As a delegate attending an event, you will receive an event confirmation email. You will also receive joining instructions normally two to three weeks before the event with full details, a map and event programme.

Logging in

All users will need to log in to our booking system to book themselves and / or others onto our events.

Q: What is a registered user name?
A:
A registered user name refers to the email address which is your main contact for us. If you are a member, a trainer or have attended an event within the last two years, you will have a user name.

Q: I have forgotten my password, what do I do?
A:
Click 'Forgotten Password' link, which is located directly underneath the password field on the log in page. You will be asked to enter your email address and then a password reminder will be emailed back to you. This takes approximately five minutes but could be longer or shorter.

Q: I do not have a registered user name?
A:
If this is your first time experience with us, please complete the fields on the right hand-side of the log in screen entitled ‘not registered’ once completed you will receive a password via email. You will then be directed back to the log-in screen where you can enter your details as a ‘registered user.’

Event availability

Q: How do I know if places are still available?
A:
Once you have logged in you will be shown the number of remaining places in red text. If an event is full, you will not be able to book onto the event.

Q: The event I wish to attend is full, what can I do?
A:
Please email events@cieh.org to register your interest and you will be placed on a waiting list. Alternatively, you could book a different event date.

Q: There are no further dates listed for the event that I'm interested in, what can I do?
A:
Please email events@cieh.org to register your interest and we will notify you of any new event dates if they are announced.

Q: I am interested in attending a particular event but I am not available on the date(s) listed, what can I do?
A:
Please email events@cieh.org to register your interest and we will notify you of any new event dates if they are announced.

Delegate fee/payment

Q: I am on of your members, why am I only being offered the non member rate?
A:
There are a few possible answers to this question. Contact us at events@cieh.org, with your name and membership number along with your query. We will be in touch within two days.

Q: Is my payment secure?
A:
Yes. Our payment parthner, WorldPay, is committed to protecting the security of your data. They use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, they store the personal information you provide in computer servers with limited access that are located in controlled facilities. We do not hold this data. Click here to see our terms and conditions for cancellations and refunds.

Q: I don't have access to a company credit card, how do I pay?
A:
We only accept credit or debit card payments for event bookings. Try speaking to your finance team or use a personal credit or debit card and claim back from your employer. A receipt will be provided.

Q: My debit / credit card isn't working?
A:
Your debit / credit card may not be working for a number of reasons. We accept Visa Credit, Visa Debit, Maestro or MasterCard. If your card has not expired, please contact your card provider.

Q: Will I receive a receipt?
A:
Yes, the booker will. The person who books the event will receive a receipt attached to their booking confirmation email.

Cancellation and refunds

Q: How do I cancel my attendance on an event?
A:
Cancellations must be made in writing to events@cieh.org, with your name, event name and date. If the event was not booked by the person cancelling, we will contact the card holder to confirm. See our terms and conditions for cancellations and refunds.

Q: Do I get a full refund if I cancel my event attendance?
A:
A full refund will be provided or you can transfer to another date only if a written cancellation or a request to transfer is received 20 working days prior to the start date of the event. See our terms and conditions for cancellations and refunds.

Q: Can a colleague attend in my place?
A:
Yes. To confirm a name change, email events@cieh.org with your name and event title with event date and the name and email address of the new delegate you wish to take your place. However, the replacement person must have the same status as the person whose place they are taking, e.g. if the replacing delegate is a non member/non registered trainer, they cannot replace a member or registered trainer without paying the rate differential.

Q: Is there an administration fee for a name change?
A:
No, unless they have a different status.

Q: What happens if you cancel an event which I have paid for?
A:
If we cancel an event you have the choice of a full refund or to transfer to another event date. Any refund will be made to the original credit or debit card from which payment was taken.

Error message

Q: An error page appeared whilst I was booking a place on an event. What should I do?
A:
Please email events@cieh.org with more details and we will help as soon as possible. If possible, please send a screenshot of the error message.

 

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