Individual booking for myself

  Booking 
  Logging in 
  Event availability 
  Delegate fee / payment 
  Cancellation and refunds 
  Error message 

Booking

Q: What information do I need to make a booking?
A:
Before making a booking, ensure you have the email address of all delegates attending. To receive any membership or trainer discounts, please use the email address which is the delegate’s main contact with us. You will also need a credit or debit card.

Q: What information will I receive upon completion of my booking?
A:
As the booker, you will receive a WorldPay confirmation email and a booking confirmation with a receipt attached.

As a delegate attending an event, you will receive an event confirmation email. You will also receive joining instructions normally two to three weeks prior to the event, with full event details, map and programme.

Logging In

All users will need to log in to the updated online booking system to be able to book themselves and/or others onto our events.

Q: What is a registered user name?
A:
A registered user name refers to the email address which is your main contact for us. If you are a member, a trainer or have attended an event within the last two years, you will have a username.

Q: I have forgotten my password, what do I do?
A:
Click 'Forgotten Password' link, directly underneath the password field on the log in page. You will be asked to enter your email address and then a password reminder will be emailed back to you. This usually takes approximately five minutes.

Q: I do not have a registered user name?
A:
If this is your first time experience with us, please complete the fields on the right hand-side of the log in screen entitled ‘not registered’ once completed you will receive a password via email. You will then be directed back to the log-in screen where you can enter your details as a ‘registered user.’

Event availability

Q: How do I know if places are still available?
A:
Once you have logged in you will be shown the number of remaining places in red text. If an event is full, you will not be able to book onto the event.

Q: The event I wish to attend is full, what can I do?
A:
Please email events@cieh.org to register your interest and you will be placed on a waiting list. Alternatively, you could book a different event date.

Q: There are no further dates listed for the event that I'm interested in, what can I do?
A:
Please email events@cieh.org to register your interest and we will notify you of any new event dates if they are announced.

Q: I am interested in attending a particular event but I am not available on the date(s) listed, what can I do?
A:
Please email events@cieh.org to register your interest and we will notify you of any new event dates if they are announced.

Delegate fee / payment

Q: I am a member, why am I only being offered the non member rate?
A:
There are a few possible answers to this question. Contact us at events@cieh.org, providing your name and membership number along with your query. We will get back to you within two days.

Q: Is my payment secure?
A:
Yes. WorldPay is committed to protecting the security of your data. They use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, they store the personal information you provide in computer servers with limited access that are located in controlled facilities. We do not hold this data. See our terms and conditions for cancellations and refunds.

Q: I don't have access to a company credit card, how do I pay?
A:
Credit or debit card payments are the only way to make an event booking. Speak to your finance team or use a personal credit or debit card and claim back from your employer. A receipt will be provided.

Q: My credit card isn't working?
A:
Your credit card may not be working for a number of reasons. We accept Visa Credit, Visa Debit, Maestro or MasterCard. If your card has not expired and it is still not working, please contact your card provider.

Q: Will I receive a receipt?
A:
Yes, the booker will. The person who books the event will receive a receipt attached to their booking confirmation email.

Cancellation and refunds

Q: How do I cancel my attendance on an event?
A:
Cancellations must be made in writing to events@cieh.org, with your name, event name and date. If the event was not booked by the person cancelling, we shall contact the card holder to confirm. See our terms and conditions for cancellations and refunds.

Q: Do I get a full refund if I cancel my event attendance?
A:
A full refund will be provided or you can transfer to another date only if a written cancellation or a request to transfer is received 20 working days prior to the start date of the event. See our terms and conditions for cancellations and refunds.

Q: Can a colleague attend in my place?
A:
Yes. To confirm a name change email events@cieh.org with your name and event title with event date and the name and email address of the new delegate you wish to take your place. However, the replacement must have the same status as the person whose place they are taking, e.g. if the replacing delegate is a non member / non registered trainer, they cannot replace a member/registered trainer without paying the rate differential.

Q: Is there an administration fee for a name change?
A:
No, unless they have a different status.

Q: What happens if you cancel an event which I have paid for?
A:
If we cancel an event you have the choice of a full refund or to transfer to another event date. Any refund will be made to the original credit or debit card from which payment was taken.

Error message

Q: An error page appeared whilst I was booking a place on an event. What should I do?
A:
Please email events@cieh.org and we will help as soon as possible. If possible, please send a screen shot of any error message.

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