Online booking - Frequently asked questions
When booking a place on one of our events, please ensure you have:
||Your own log in credentials – username and password.
||An email address for each delegate you wish to book. If the delegate is one of our members or registered trainers, please use the same email address that is associated with their membership or registration.
||A valid credit or debit card (we cannot accept other methods of payment).
If your computer freezes when you have selected the type of booking, click the 'compatibility' button to the right of your address bar (1) - which looks like a torn piece of paper). If you've not got this button, select 'Tools' on and 'Compatible View' (2).
What type of booking are you making?
Top three asked questions
I am a member / trainer. Why am I receiving the non-member/non-registered trainer rate?
Our booking system recognises your membership or trainer status by your email address, so please ensure you use the same email address as your membership or trainer registration. If you think you are using the correct email address, get in touch as your membership or trainer registration may have expired.
*Please note that as of 1st January 2017 event discounts will not apply to Associate Members.
Can I pay by invoice?
Payment for our events must be by credit or debit card at the time of booking. For more information, visit our delegate fee/payment section.
How do I cancel my place and get a refund?
A full refund or transfer is available if a written cancellation or a request to transfer is received 20 working days before the start date of the event. Please email firstname.lastname@example.org or see our terms and conditions for more on cancellations and refunds.